Information We Collect

At seraphionvalo, we collect various types of information to provide you with our financial analysis services. This includes personal information you provide directly, such as your name, email address, phone number, and business details when you create an account or contact us. We also gather financial data you share for analysis purposes, including business financial statements, transaction records, and other relevant documents necessary for our services.

How We Use Your Information

We use the information we collect primarily to deliver our financial analysis services effectively. Your data helps us understand your business needs, perform accurate financial assessments, and provide personalized recommendations. We also use this information to improve our platform, communicate important updates about your account, and ensure the security of our services.

• Provide comprehensive financial analysis and business decision support
• Customize our services based on your specific business requirements
• Send important notifications about your account and our services
• Improve our platform functionality and user experience
• Comply with legal obligations and regulatory requirements
• Protect against fraud and maintain platform security

Data Protection and Security

We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption protocols, secure servers, and regular security audits. Access to your data is restricted to authorized personnel who need it to perform their job functions, and all staff members receive privacy training.

Your Rights Under Canadian Privacy Law

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have several important rights regarding your personal information that we want you to understand clearly.

• Right to access your personal information and know how it's being used
• Right to request corrections to inaccurate or incomplete information
• Right to request deletion of your personal information, subject to legal requirements
• Right to withdraw consent for certain uses of your information
• Right to file a complaint with the Privacy Commissioner of Canada
• Right to receive your data in a portable format when technically feasible

Information Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your information in specific circumstances that are essential to providing our services or as required by law. This includes sharing with trusted service providers who help us operate our platform, such as cloud hosting services, payment processors, and security providers. All third-party partners are contractually obligated to maintain the confidentiality of your information.

We may also share information when required by Canadian law, court order, or government regulation, or when necessary to protect our legal rights or the safety of our users. In the event of a business merger or acquisition, your information may be transferred, but the new entity would be bound by the same privacy commitments.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Financial data is typically retained for seven years in accordance with Canadian business record requirements, while account information is kept for the duration of your relationship with us plus three years.

When you request deletion of your account, we will remove your personal information from our active systems within 30 days, except where retention is required by law. Some information may remain in backup systems for up to 90 days before complete deletion.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience and analyze platform usage. Essential cookies are necessary for basic website functionality, while analytics cookies help us understand how you interact with our platform. You can control cookie settings through your browser, though disabling certain cookies may limit some website features.

We use Google Analytics to track website usage patterns, but we have configured it to anonymize IP addresses and respect user privacy preferences. We do not use cookies for advertising purposes or share cookie data with advertising networks.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you by email or through a prominent notice on our website at least 30 days before the changes take effect. We encourage you to review this policy regularly to stay informed about how we protect your information.

Your continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may discontinue using our services and request deletion of your account.